Last updated: 6 October 2026
1. Introduction
Welcome to Riverside Laundry! These Terms and Conditions (“Terms”) govern your use of our website and the on-demand laundry and garment-care services (collectively, the “Services”) provided by Riverside Laundry (“we,” “us,” or “our”) in Riverside, California and surrounding areas. By accessing our website, booking a pickup, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Our Services
Riverside Laundry provides on-demand laundry, dry cleaning, ironing and related garment-care services for personal, household and business items, including wash & fold, dry cleaning, ironing, bedding & linens, delicates and specialty items, and pickup and delivery at your selected location. Service availability, offerings and pricing may vary by location and are subject to change.
3. Orders and Accounts
You agree to provide accurate, current and complete information when booking and to keep your contact details up to date. You must be at least 18 years old to use our Services. You are responsible for checking pockets and removing personal items before pickup; we are not responsible for items left in garments.
4. Pickup and Delivery
We offer scheduled pickup and delivery within our service areas. You agree to provide accurate address and access details, and to ensure someone is available (or that clear pickup instructions are provided) during the selected window. Delivery windows are estimates and may vary due to traffic, weather or other factors beyond our control. If we cannot complete a pickup due to missing access information, a missed-pickup fee may apply.
5. Payments and Pricing
Prices are listed on our Pricing page. Wash & fold is billed by weight and other services per item. The estimate shown at booking is based on information you provide; your final total is confirmed after we weigh and inspect your order. Applicable sales tax is added where required. A minimum order amount may apply.
6. Booking Deposits
A booking deposit is required to reserve a pickup window. Deposits are processed securely by our payment provider, Stripe, and are applied toward your final order total. Deposits are fully refundable if you cancel at least two (2) hours before your pickup window begins.
7. Cancellations and Changes
You may reschedule or cancel your booking at least two hours before your pickup window at no charge. Cancellations made later, or missed pickups, may forfeit the deposit.
8. Liability and Claims
We handle every item with care and follow care-label instructions. We are not responsible for pre-existing damage, color bleeding, shrinkage of items without care labels, or normal wear. Claims for lost or damaged items must be reported within 48 hours of delivery. Our liability for any item is limited to ten (10) times the cleaning charge for that item, up to a maximum of $250 per order, unless otherwise required by law.
9. User Responsibilities
You agree not to include hazardous materials, items contaminated with chemicals or bodily fluids requiring special handling, or items of extraordinary value (such as jewelry or cash) in your order.
10. Intellectual Property
All content on this website, including text, graphics, logos and images, is the property of Riverside Laundry or its licensors and is protected by applicable intellectual property laws.
11. Changes to Terms
We may update these Terms from time to time. The “Last updated” date reflects the latest version. Continued use of our Services after changes constitutes acceptance of the updated Terms.
12. Contact Us
Questions about these Terms? Contact us at hello@riversidelaundry.com or (951) 555-0142.