Frequently Asked Questions

You can place an order through our website in a few minutes. Choose your services, select a pickup date and time window, add any notes, and confirm with a small refundable deposit. We’ll take care of the rest!

Yes. Reschedule or cancel up to 2 hours before your pickup window and your deposit is refunded in full. Just reply to your confirmation text, email us, or call.

Everyday clothing, bedding, towels, delicates and dry-clean-only garments. Please separate dry cleaning into its own bag and leave out hazardous or heavily soiled items.

Yes. Express same-day service is available in most Riverside, Corona and Jurupa Valley ZIP codes for orders picked up before 10 AM.

You’ll receive an instant confirmation email and text with your booking reference (e.g. RL-24A7KQ).

Absolutely. Use the Garment Notes field when booking to tell us about stains, allergies, starch preferences or items needing extra care.

Contact us within 48 hours of delivery. Every order is inventoried at pickup, so we can quickly locate any item.

Use the link in your text updates or enter your reference and email on our Track Your Order page to see live status from pickup to delivery.

Often the same day. Pickups can be booked a few hours ahead, subject to availability in your area.

Morning (8 AM – 12 PM), afternoon (12 PM – 4 PM) and evening (4 PM – 8 PM), seven days a week.

No. Leave your bag at the door, with your building concierge, or anywhere you describe in your pickup instructions.

All of Riverside plus Corona, Norco, Moreno Valley, Perris, Jurupa Valley and Eastvale, with select routes in Redlands and Loma Linda. Check your ZIP on our Areas page.

Pickup and delivery is free on orders over $35. A small delivery fee applies to smaller orders.

We text you when your driver is on the way and again once your order has been delivered.

Any bag works for your first order. We include reusable Riverside Laundry bags with your first delivery.

Wash & fold is priced per pound; dry cleaning, ironing and specialty items are priced per piece. See our Pricing page for current rates.

Yes, a $20 minimum order applies. Smaller orders are adjusted up to the minimum.

Your estimate is based on the weight or item count you entered. We confirm the final total after weighing and inspecting your order.

New customers can use code WELCOME10 for 10% off. Business accounts receive volume pricing.

Never. Any delivery fee, add-on or express charge is shown before you confirm.

Laundry services are generally not taxed in California; if any tax applies, it is shown in your order summary.

Yes. Every order is washed on its own — never mixed with another customer’s laundry — and sorted by color and fabric.

Eco-friendly, biodegradable detergents. Hypoallergenic and fragrance-free options are available.

Delicates are hand washed or cleaned on dedicated gentle cycles and air dried.

We pre-treat every visible stain. Add Stain Treatment for extra attention on stubborn spots.

Always. We follow manufacturer care labels and will contact you if an item can’t be cleaned safely.

We inspect items at pickup and note pre-existing damage. Our Terms explain our claims process.

Yes, through our specialty partner. Contact us for a quote.

A small deposit secures your pickup window. It is applied to your final total and fully refundable if you cancel at least 2 hours before pickup.

All major credit and debit cards, Apple Pay and Google Pay, processed securely by Stripe.

After we weigh and inspect your order, we send your final invoice before delivery.

Refunds go back to your original payment method and usually appear within 5–10 business days.

Yes. Card details are entered directly into Stripe’s secure fields and never touch our servers.

No. You can book as a guest with your name, email and phone number.

Enter your new address on your next booking, or contact us to update an existing order.

Yes. Reply STOP to any message to opt out. You’ll still receive email updates.

Our mobile-friendly website works like an app on any phone. Add it to your home screen for one-tap booking.

Call (951) 555-0142, email hello@riversidelaundry.com, or send a message through our Contact page.

Only to provide your service. See our Privacy Policy for details on your California privacy rights.