Last updated: 6 October 2026
1. Introduction
Riverside Laundry (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and laundry services. By using our Services, you agree to the practices described in this policy.
2. Information We Collect
Information you provide: name, email, phone number, pickup and delivery addresses, service preferences, garment notes and payment information (processed by Stripe). Automatically collected: device information, IP address, browser type and usage data. From third parties: payment confirmations from Stripe and message delivery status from our SMS provider, Twilio.
3. How We Use Your Information
We use your information to provide, operate and improve our Services, schedule pickups and deliveries, process payments, send order updates by email and text message, respond to support requests, and prevent fraud.
4. Text Message Updates
If you opt in, we send transactional text messages about your order (confirmation, pickup, delivery). Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell or share your mobile number for marketing.
5. Cookies & Tracking
We use essential cookies to operate our website and, where enabled, analytics cookies to understand how our site is used. You can control cookies through your browser settings.
6. Payments & Billing
Card payments are processed by Stripe. We never store your full card number on our servers.
7. Third-Party Services
We share information only with service providers who help us operate our business (such as Stripe for payments, Twilio for SMS and our hosting provider), under contracts that protect your data.
8. Data Security
We use industry-standard safeguards, including encryption in transit, restricted access and monitoring. No method of transmission is 100% secure, but we work hard to protect your information.
9. Data Retention
We retain order records for as long as needed to provide our Services and meet legal, tax and accounting obligations.
10. Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell your personal information. To make a request, contact us using the details below.
11. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect their personal information.
12. Updates to This Policy
We may update this policy from time to time. The “Last updated” date shows when it was last revised.
13. Contact Us
Email hello@riversidelaundry.com or call (951) 555-0142.